Amazon unveils Q, its AI chatbot for workers

Q is an AI-powered chatbot that can answer questions and provide information to Amazon employees.

[{"selector":"#anim-8090015f-4c3e-45aa-827c-21fb7f38b4c8 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-7.816073441615336%, 0, 0) translate(-25%, 0%) scale(1.5)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"fill":"forwards"}] Q is designed to help employees with common HR-related questions, such as how to apply for leave or how to update their personal information.

[{"selector":"#anim-042fbacf-27e5-450e-aba9-f3964b340351 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-31.26082552139534%, 0, 0) translate(-25%, 0%) scale(1.5)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"fill":"forwards"}] Q can also help employees with IT-related issues, such as resetting passwords or troubleshooting technical problems.

[{"selector":"#anim-44772544-1cbb-4b95-b3e6-d91e0b36efea [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-29.599435345275715%, 0, 0) translate(-25%, 0%) scale(1.5)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"fill":"forwards"}] Q is available 24/7, so employees can get help whenever they need it.

[{"selector":"#anim-cf7cb21b-eecf-4624-82e6-21ed1dd1a199 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(0, 7.760782355151471e-15%, 0)","translate3d(0, 0%, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] Q is accessible through a variety of channels, including text messaging, Slack, and Amazon Chime.

[{"selector":"#anim-c74dc8ab-082b-4b8d-bd6b-8e772fb4f781 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-31.249999886225726%, 0, 0) translate(-25%, 0%) scale(1.5)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"fill":"forwards"}] Q uses natural language processing (NLP) to understand employee questions and provide accurate answers.

[{"selector":"#anim-7d7e7a36-526e-43b5-ab4e-27ea6710e752 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(21.874999829338595%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] Q is designed to learn from its interactions with employees, so it can improve over time.

[{"selector":"#anim-2de79a15-ec1b-4108-9291-ca4b952e7274 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(0%, 0, 0) translate(-25%, -0.000001659881000648511%) scale(1.5)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"fill":"forwards"}] Q is part of Amazon’s broader effort to use AI and machine learning to improve its operations.

[{"selector":"#anim-8afff425-a65f-4738-82fa-3b05daf8d326 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate(0%, 0%) scale(1.5)","translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Q is not designed to replace human workers, but rather to augment their capabilities.

[{"selector":"#anim-4ab1eb1f-b50e-48b6-b6f1-dae7ac1db21e [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(31.249999886225726%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] Q is just one of several AI-powered tools that Amazon is using to improve its operations.