Google Drive Desktop Loses ‘Months of Data’ Stored by Users

Google Drive Desktop is a file synchronization service that allows users to store and access files on their computers and in the cloud.

[{"selector":"#anim-d1718b0f-a425-4d8c-94c1-dcdde89e3d41 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-31.247656136211504%, 0, 0) translate(-25%, 0%) scale(1.5)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"fill":"forwards"}] Recently, some users have reported that they have lost months of data stored on Google Drive Desktop .

[{"selector":"#anim-710155d3-efef-4a5b-bff0-ce9fb092f8b2 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-28.90624987200394%, 0, 0) translate(-25%, 0%) scale(1.5)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"fill":"forwards"}] The issue appears to be related to a bug in the software that caused files to be deleted or corrupted .

[{"selector":"#anim-5597b4bb-2f16-4563-8192-dc81f8ffc431 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-31.249999886225726%, 0, 0) translate(-25%, 0%) scale(1.5)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"fill":"forwards"}] The bug affected users who had enabled the “Backup and Sync” feature in Google Drive Desktop.

[{"selector":"#anim-ec056492-301d-4126-a53e-e374a394f658 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(0, 7.760782355151471e-15%, 0)","translate3d(0, 0%, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] The “Backup and Sync” feature allows users to automatically back up files from their computer to Google Drive .

[{"selector":"#anim-1a2dbe27-5130-40ef-99a6-ddfa48d6c987 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-12.499999772451451%, 0, 0) translate(-25%, 0%) scale(1.5)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"fill":"forwards"}] The bug caused files to be deleted or corrupted on both the user’s computer and in the cloud.

[{"selector":"#anim-59e7eb3a-1be8-42d9-9f28-831c547639e5 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(34.179687404002955%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] The issue has affected users around the world, and many have taken to social media to express their frustration.

[{"selector":"#anim-aedff5c8-1aac-4240-9acd-47516a891dbe [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-34.41964276260185%, 0, 0) translate(-25%, 0%) scale(1.5)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"fill":"forwards"}] Google has acknowledged the issue and is working to fix it.1. The company has advised affected users to contact its support team for assistance.

[{"selector":"#anim-035053b0-7428-401e-b200-a1ffbdaea9ba [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(28.90624987200394%, 0, 0)","translate3d(0%, 0, 0)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] Google has also recommended that users who have not yet been affected by the issue should back up their files to an external hard drive or other storage device.

[{"selector":"#anim-ae8fb153-16ff-456f-a782-f5df51d5cc89 [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(-21.874999829338588%, 0, 0) translate(-25%, 0%) scale(1.5)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":2000,"fill":"forwards"}] The issue has raised concerns about the reliability of cloud storage services and the importance of backing up important files 1.